All Arcserve clients are entitled to Free Technical Support from Arcserve whilst they are under a valid maintenance agreement.
Visit https://support.arcserve.com to login or register for support.
Your user name is your registered email address suffixed with .arcserve (email@example.com).
Any concerns or queries with the support portal, please contact Arcserve by sending an email to firstname.lastname@example.org or report via Chat.
Arcserve Perpetual License holders - please have your Order number for either licenses (under original maintenance) or maintenance renewal order number.
Cloud Ready Managed Service Providers
Cloud Ready Solutions provide Level 1 support for all ANZ based MSP's. All tickets raised with Arcserve must be initiated & created by Cloud Ready Solutions after which point Arcserve support will work directly with the MSP to resolve the issue.